At Info-Tec Distribution Ltd we endeavour at all times to deliver a professional, caring and courteous service to all our customers.
If you feel we have not lived up to this promise or if you feel we can improve or enhance our existing services we would like to hear from you.
What will happen when you complain?
While we work hard to provide a high quality service to our customers, we are aware that sometimes you may feel you did not receive as good a service from Info-Tec Distribution Ltd as you expected. As a result, and in keeping with our standards, we have in place a Customer Complaints Procedure.
Our standards for dealing with complaints
Complaints Procedure
- We will treat your complaint properly, fairly and impartially.
- We promise that making a complaint will have no implications for your dealings with our organisation.
- We will apologise for any mistake, explain what happened and put it right where ever possible.
- We will change the way we do things to avoid making the same mistake in the future.
If you are dissatisfied with some aspect of our service, please express this to the person with whom you are dealing who will try to help. If you prefer, please ask to speak to a manger who will also try to help as we aim to resolve all difficulties as quickly and efficiently as possible.
Alternatively you can email complaints@info-tec.biz
We aim to resolve all complaints within 5 working days.
Info-Tec Distribution Ltd work towards continuous improvement and welcomes customer feedback and suggestions.